Refund policy

Cancellations, Returns & Refunds

Cancellations

Changed your mind? Write to us as soon as possible — if your order hasn't shipped yet, we'll happily cancel it. Once it's on its way, we can no longer cancel it. Custom orders go into making almost immediately, so they cannot be modified or cancelled once placed. Either way, reach out and we'll do everything we can to help.

Returns

Every Khisa piece is made by hand, with hours of care behind it. If it's not quite right for you, we'd love for you to consider gifting it to someone who'd cherish it — handmade leather always finds a good home.

That said, if you truly don't love what you received or simply changed your mind, you're welcome to return it. We offer a 7-day return window — you have 7 days from the day your order is delivered to request a return.

A few things to keep in mind:

  • Custom or bespoke orders and personalised/monogrammed items cannot be returned or exchanged — they're made just for you.
  • To be eligible, your item must be unworn and unused, in the same condition you received it, with tags and in its original packaging.
  • We're unable to accept returns or issue refunds on items that have been used, tried on, or show wear from improper storage.
  • A receipt or proof of purchase is required to process your return.

Refunds — 100% Money Back Guarantee

Once your return reaches us and passes inspection, we'll refund the full product amount to your original mode of payment. Depending on your payment method, it can take 4–12 business days for the refund to reflect in your account.

Please note:

  • All returns must be shipped to us via a trackable delivery service.
  • Return shipping costs are borne by the buyer, and original shipping charges are non-refundable.
  • Khisa Handicrafts cannot take responsibility for return packages lost or damaged in transit — so do hold on to that tracking number.
  • We reserve the right to approve or decline refund claims after inspecting the returned item.

Received a Damaged or Wrong Item?

Please inspect your package as soon as it arrives. Every piece is checked by hand before it leaves us, but mishaps can happen in shipping. If your item arrives damaged, defective, or isn't what you ordered, email us photos within 3 days of delivery — and we'll take care of the rest. That's a promise.

Questions? Write to us anytime at info@khisa.in — there's a real person on the other end.